Overview

Your Privacy Matters to Us

Global Precision Wellness Sdn Bhd (Company Registration No.: 201501042597 / 1167918-A) ("we," "us," or "our") operates this website and its related online services — including all content, features, tools, products, and programs — to provide you with a professional and educational wellness experience (collectively referred to as the "Services").

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, participate in our programs, or make a purchase. By accessing or using our Services, you agree to the practices described below.

Section 1

Personal Information We Collect

We may collect and process the following categories of personal data when you engage with our Services:

Contact Details Account Information Payment Details Health-Related Data Communication Data Device & Usage Data

Contact Details: Name, phone number, email address, billing and shipping address.
Account Information: Username, password, and other details if you register an account.
Payment Details: Bank transfer or payment gateway information (processed securely through approved providers).
Health-Related Data: Information voluntarily provided during consultations, health screenings, or DNA/Nutrition programs.
Communication Data: Information shared when contacting us via email, chat, or forms.
Device & Usage Data: Browser type, IP address, and site usage patterns collected via cookies or analytics tools.

We only collect information necessary to deliver our Services effectively and in compliance with Malaysian laws.

Section 2

How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our Services — including order processing, health consultations, and account management.
To personalize your experience — tailoring health insights and program recommendations.
To communicate with you — for customer support, appointment reminders, and updates.
For marketing (with your consent) — to share promotions, articles, or program announcements.
To comply with legal obligations — such as tax, audit, and PDPA compliance requirements.
To ensure safety and prevent fraud — by verifying payments and preventing misuse of our Services.

By engaging with our Services, you acknowledge that purchases and communications may also be subject to our Terms & Conditions and Returns & Refunds Policy.

Section 3

How We Share Information

We only share your personal information when necessary and under secure conditions:

With service providers such as payment processors, IT and logistics partners who help us operate our website and services.
With healthcare professionals involved in your testing or consultations (with your consent).
For legal reasons, such as compliance with Malaysian authorities or court orders.
During business changes, such as mergers or restructuring, where your information remains protected.

We do not sell, rent, or trade your personal data to any third parties.

Section 4

Data Storage and Retention

Your personal data is securely stored on servers operated by our trusted hosting and technology partners.

We retain your data only for as long as necessary to fulfill the purposes stated above — typically for the duration of your relationship with us and as required by law.

Section 5

Cookies and Tracking Technologies

We use cookies and analytics tools to understand how visitors interact with our website, improve usability, and tailor content.

You can disable cookies through your browser settings, though this may limit certain website functions.

Section 6

Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights:

Request access to the personal data we hold about you

Request correction or updates to your information

Withdraw consent to data processing where applicable

Request deletion of your data, subject to legal obligations

You may submit any such requests by emailing us at customercare@precisionwellness.my.

Section 7

Data Security

We take all reasonable steps to safeguard your data from unauthorized access, loss, misuse, or alteration through secure connections, password protection, and encryption where appropriate.

No online transmission or storage system is 100% secure. You acknowledge these inherent risks when using our Services.

Section 8

Children's Privacy

Our Services are intended for adults aged 18 and above.

We do not knowingly collect data from minors. If you believe a minor has provided us personal data, please contact us immediately for removal.

Section 9

International Data Transfers

While our primary operations are based in Malaysia, some service providers may store or process data in other countries.

In such cases, we ensure your personal data remains protected under standards consistent with the Personal Data Protection Act 2010 (PDPA).

Section 10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

Updates will be published on this page, with the "Last Updated" date revised accordingly. Continued use of our Services constitutes acceptance of the updated terms.

Section 11

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please reach out to us:

Email: customercare@precisionwellness.my
Website: www.precisionwellness.my

Yours faithfully,

GLOBAL PRECISION WELLNESS SDN BHD

Registration No.: 201501042597 (1167918-A)