Global Precision Wellness

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Returns & Refunds — Global Precision Wellness

Returns and Refunds

Global Precision Wellness Sdn Bhd · Registration No.: 201501042597 (1167918-A)

Overview

Our Returns & Refunds Policy

We do not accept returns or provide refunds for change-of-mind purchases.

However, your consumer rights under the Malaysian Consumer Protection Act 1999 are not affected by this statement. If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

This policy should be read together with our Terms & Conditions and Privacy Policy.
Section 1

Physical Goods Policy

This Returns & Refunds policy applies only to physical goods purchased through our online shop.

If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund. Please contact us within 7 calendar days of the delivery date (or when you received the product).

Items must be unused, in their original packaging, with all tags and accessories intact. Please retain proof of posting/shipping until your return is fully processed.

If your claim is approved, we will issue a replacement or refund via your original payment method. You may be required to return the item at our expense.

Section 2

How to Submit a Claim

Email us at customercare@precisionwellness.my with the following:

  • Your order number
  • Photos clearly showing the defect, damage, or issue
  • A brief description of the problem
1
Submit Your Request Email us within 7 calendar days of receiving your item with your order number, photos, and description.
2
Initial Response Within 2 business days Our team will acknowledge your submission and provide next steps.
3
Assessment Completed Within 5 business days We will review your claim and determine eligibility for a remedy.
4
Remedy Issued Within 10 business days If approved, a replacement or refund will be issued via your original payment method at no additional cost.
Section 3

Service-Based Offerings

For service-based offerings — such as counselling sessions, blood test campaigns, health talks, and wellness programmes — the following conditions apply:

  • Cancellation or rescheduling requests must be made in writing at least 3 business days before the scheduled date.
  • Refunds for prepaid sessions or campaigns are subject to review and may be granted only under exceptional circumstances, such as verified medical emergencies.
  • Once a service has commenced or been completed, it is non-refundable.
Once a service has commenced or been delivered, no refund will be issued regardless of circumstance, except where required by applicable Malaysian law.
Section 4

Exclusions

The following are not eligible for return or refund:

  • Change of mind or subjective dissatisfaction (e.g., you decided you no longer want the item).
  • Items that have been opened, altered, or show signs of misuse — except as required by law.
  • Special-order, personalised, or perishable items — please check the product description for any "final sale" notice.
Your statutory rights under the Malaysian Consumer Protection Act 1999 remain fully intact and are not limited by any of the exclusions above.
Section 5

Contact Information

If you have any questions regarding this policy or wish to submit a return/refund request, please reach out to us:

Yours faithfully,

GLOBAL PRECISION WELLNESS SDN BHD
Registration No.: 201501042597 (1167918-A)

This policy should be read together with our Terms & Conditions and Privacy Policy.

Returns and Refunds Policy

Precision Diagnostics | Premium Pure | Global Precision Wellness

We do not accept returns or provide refunds for change-of-mind purchases.

However, your consumer rights under the Malaysian Consumer Protection Act 1999 are not affected by this statement. If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

If you believe your product is defective or does not meet the description provided, please contact us within 7 days of delivery at customercare@precisionwellness.my , including your order number, photos, and a short description of the issue.

We will assess your claim and, if valid, provide an appropriate remedy; repair, replacement, or refund, at no additional cost to you.

We do not accept returns or provide refunds for change-of-mind purchases.

However, your consumer rights under the Malaysian Consumer Protection Act 1999 are not affected by this statement. If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

If you believe your product is defective or does not meet the description provided, please contact us within 7 days of delivery at customercare@precisionwellness.my , including your order number, photos, and a short description of the issue.

We will assess your claim and, if valid, provide an appropriate remedy; repair, replacement, or refund, at no additional cost to you.

We do not accept returns or provide refunds for change-of-mind purchases.

However, your consumer rights under the Malaysian Consumer Protection Act 1999 are not affected by this statement. If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

If you believe your product is defective or does not meet the description provided, please contact us within 7 days of delivery at customercare@precisionwellness.my , including your order number, photos, and a short description of the issue.

We will assess your claim and, if valid, provide an appropriate remedy; repair, replacement, or refund, at no additional cost to you.

We do not accept returns or provide refunds for change-of-mind purchases.

However, your consumer rights under the Malaysian Consumer Protection Act 1999 are not affected by this statement. If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

If you believe your product is defective or does not meet the description provided, please contact us within 7 days of delivery at customercare@precisionwellness.my , including your order number, photos, and a short description of the issue.

We will assess your claim and, if valid, provide an appropriate remedy; repair, replacement, or refund, at no additional cost to you.

We do not accept returns or provide refunds for change-of-mind purchases.

However, your consumer rights under the Malaysian Consumer Protection Act 1999 are not affected by this statement. If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.

If you believe your product is defective or does not meet the description provided, please contact us within 7 days of delivery at customercare@precisionwellness.my , including your order number, photos, and a short description of the issue.

We will assess your claim and, if valid, provide an appropriate remedy; repair, replacement, or refund, at no additional cost to you.

Returns and Refunds,

7-Day Faulty Item Replacement Policy

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