Shipping costs depend on weight and location. We are not responsible for delays, lost packages, or incorrect addresses provided by customers.

Returns & Refunds:

We do not accept returns or provide refunds for change-of-mind purchases. However, your rights under the Malaysian Consumer Protection Act 1999 remain unaffected.

If a product is faulty, damaged, not as described, or fails to perform as promised, you may be entitled to a repair, replacement, or refund under statutory rights.

Please email us within 7 calendar days of the delivery date at customercare@precisionwellness.my

with your order number, photos showing the defect/damage/issue, and a brief description. We aim to respond within 2 business days and complete our assessment within 5 business days.

If your claim is approved, we will issue a replacement or refund (via your original payment method) within 10 business days. You may be required to return the item at our expense, provided it is unused, in its original packaging, with all accessories.

This policy applies only to physical goods purchased through our online shop.

For service-based offerings (including counselling, health screenings, blood tests, and corporate wellness programmes):

• Cancellations or rescheduling must be requested in writing at least 3 business days prior to the scheduled service date.

• Refunds for prepaid services are only considered under exceptional circumstances (e.g., verified medical emergencies).

• Once a service has commenced or been delivered, it is non-refundable.

For detailed conditions, please also refer to our Returns & Refunds Policy.